1. Privacy Policy
We respect your privacy. All personal information collected during booking or delivery is kept secure and used only to process your orders. We never share your details with third parties without your consent.
2. Delivery Policy
We are committed to delivering parcels safely and on time. Delivery timelines vary based on destination, but we always keep you updated with real-time tracking. In rare cases of delays, our support team will assist immediately.
3. Return & Refund Policy
If your delivery is damaged, incorrect, or not completed, you may request a return or refund within 7 days. Refunds are processed within 5–10 business days after approval. Certain items (perishables, restricted goods) are non-refundable.
4. Cancellation Policy
Orders can be cancelled within 24 hours of booking if the package has not yet been dispatched. Once shipped, cancellations are no longer possible.
5. Terms of Service
By using our services, you agree to provide accurate delivery information and ensure that shipped items comply with all regulations. We are not responsible for delays caused by incorrect addresses, customs, or force majeure events.